Customer Cloud Value Specialist

Company: Equifax
Location: Alpharetta
Posted on: May 4, 2024

Job Description:

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

We are excited to bring on a Customer Cloud Value Specialist to help lead and drive our business transformation and revenue growth initiatives with assigned customers with exceptional customer experience .

What you'll do

• Liaison with customers and account teams to represent drive business transformation and revenue growth initiatives and influence customer expectations according to EFX capabilities and constraints
• Be able to help and support account teams /customers to articulate and derive the value of cloud and with use cases to drive revenue growth
• Collaborate with cross functional teams to understand current proceeses and establish additional scalable processes to deliver outcomes
• Provides thought leadership and works collaboratively with cross functional teams in a matrix organization to resolve roadblocks / issues
• Leads delivery aspects of external client management, in conjunction with the sales team and internal teams - conducts regular communications and maintains individual working relationships with customer personnel at both the leadership and working levels
• Provide post-production support by means of hardening support processes, plus effective metrics tracking and analysis. What experience you need
  • Minimum Bachelor's degree
  • Strong problem-solving and leadership skills
  • Good understanding of cloud technologies and be able to quickly ramp up with EFX capabilities
  • Experience in presenting with confidence, delivering and driving customer facing engagements
  • Be able to work with a wide variety of stakeholders to gather `needed information and drive outcomes
  • Minimum 5 years of experience in customer facing/consulting roles.
  • Project/program management experience of multiple large customer projects in parallel.
  • Strong written and oral communication skills, ability to analyze problems and determine solutions. What could set you apart
    • Have a unique blend of technical skills, business acumen and people skills to navigate stakeholder relationships, customers and keeping pace with market trends
    • Degree in a technical field such as in computer science or information technology
      
      We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
      
      Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
      
      Primary Location:
      USA-Atlanta JV White
      
      Function:
      Function - Sales Support
      
      Schedule:
      Full time

Keywords: Equifax, Roswell , Customer Cloud Value Specialist, Other , Alpharetta, Georgia