Program Director
Company: Netcracker Technology
Location: Atlanta
Posted on: October 30, 2024
Job Description:
If digital transformation, next-generation technology, and
growth opportunities excite you, then join our Netcracker
Technology team! Our culture and collaborative work environment are
the keys to our success. Here you will work with the best in class
global teams, earn a competitive salary, and contribute to the
largest digital transformations around the world.What's in it for
you?At Netcracker, we are all entrepreneurs. This means we get
creative when thinking of technical solutions, we explore
possibilities and innovations, and get excited about new
technology. We take complete ownership of our roles and aren't
micromanaged or left feeling like just another number. The results
we achieve are highly visible to our leadership team and we are
recognized for our work and promoted accordingly.What is the scope
of this role?The Program Director has the two-fold role of securing
and delivering professional services for the Netcracker customer
base. The Program Director will be involved in E2E activities to
ensure that service commitments are attainable and
profitable.Responsibilities
- Manage and grow Netcracker's on-site transformation programs,
including the following:
- Budget and business planning for projects and programs
including forecasting, monitoring, and resource planning, while
ensuring business profitability
- Manage customer expectations and satisfaction
- Generate additional profitable revenue by expanding the scope
of services provided by Netcracker
- Partner with Sales Team to support new solution revenue
opportunities within accounts through the creation of calculations
and proposals, execution of contract negotiations, and pre-sales
consulting.
- Represent Solution Delivery in presales activities, ensuring
that Netcracker deployment methodologies are accurately represented
to potential customers
- Lead recurring governance meetings with client steering
committee to ensure alignment on program milestones and future
strategy.
- Hold Account Teams accountable for project deliverables
- Manage all resources to ensure that all program commitments are
completed on time, within budget, and with high quality
- Lead service delivery and customer support activities related
to the Netcracker product suite
- Establish and grow relationships with clients at all levels in
the organization
- Act as a trusted advisor to customer executives and SMEs,
participating in strategic and roadmap discussions on business
transformation.Leadership
- Lead cross-functional, multi-cultural, geographically dispersed
teams
- Establish and manage MBOs/KPIs for the team
- Partner with leadership to create and maintain departmental
staffing plans, organizational charts, budgets, and other
appropriate departmental documentation
- Interact with Engineering and Product Management departments in
an effective manner, providing input for ongoing product
enhancementsExperience and Requirements:
- Proven ability to lead multi-million, business transformational
programs involving complex technical solutions, in the BSS
industry
- Required experience with writing and reviewing contracts, SOWs,
and other commercial agreements
- Proven ability to handle program governance, ensuring alignment
on program milestones and future strategy
- Ability to build and execute resource plans (on/offshore)
- 10 years management experience, at least 3 years at senior
levels
- Experience running multi-million programs
- Extensive experience with project management methodologies
- Ability to build relationships at multiple levels within the
client organization
- Experience working in a matrixed corporate environment
- Ability to travel
- MUST HAVE THE RIGHT TO WORK IN THE US.Education:
- A degree in a related fieldWho is Netcracker Technology?We are
a forward-looking software company, offering mission-critical
solutions to service providers around the globe. Our comprehensive
portfolio of software solutions and professional services enables
large-scale digital transformations, unlocking the opportunities of
the cloud, analytics, virtualization, and 5G mobile networks. With
an unbroken service delivery track record of more than 25 years,
our unique combination of technology, people and expertise helps
companies transform their networks and enable better experiences
for their customers.Connect with us on LinkedIn and stay up to date
on our company news.Apply for this jobPlease submit a detailed CV
and fill out all the fields in the form.First Name *Last Name
*Email *Phone *Resume/CV * Please upload a .doc, .docx, .pdf or
.txt file limited to 1MBCover Letter Please upload a .doc, .docx,
.pdf or .txt file limited to 1MBLinkedIn ProfileWebsiteHow did you
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Keywords: Netcracker Technology, Roswell , Program Director, Executive , Atlanta, Georgia
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