AUTOMOTIVE CUSTOMER SERVICE ADVISOR
Company: Premium Velocity Auto LLC
Location: Roswell
Posted on: October 29, 2024
Job Description:
Are you considering a career in automotive? At Premium Velocity
Auto/ Jiffy Lube (PVA), no automotive experience is required!
Transfer your customer service skills and retail sales knowledge to
an industry that will really get you moving, we'll train you on the
rest!
We are now hiring Customer Service Advisors/Lube Technicians to
work safely in various roles to meet the individual needs of the
customer, ensuring that they are confident in the safety of their
vehicle.
Benefits:
- Opportunity to increase your payrate within your first 60 days
of employment!
- Paid training plus bonus incentives for completing
training.
- Cross-training across multiple roles, increasing your earning
potential.
- Career paths that offer limitless growth opportunities (in
Automotive and Management)!
- Safety focused work environment to always keep you and our
customers safe!
- Unique benefits including legal and financial advising,
employee discount on parts and services, and a members-only
discount center for major purchases and day-to-day essentials!
*
- Competitive Medical, Vision, Dental, company funded Life
Insurance, FSA/DCFSA, and paid time off to help you care for
yourself and your family! * *For full time employees
PVA is seeking reliable individuals with a growth mentality,
committed to customer satisfaction. The ability to build rapport
and explain products effectively makes you the perfect candidate
for this position! We do not require automotive experience, but
customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great
communication skills, and are efficient in fast-paced environments.
A valid driver's license is strongly preferred as it ensures your
career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps
build loyalty and increase sales by allowing our guests to make
informed decisions about their automotive services. The CSA is a
Lube Technician that is also responsible for creating a positive
guest experience, which they can achieve by acting as the customer
liaison and main point of contact throughout their visit!
Job Responsibilities:
- Greet and escort guests from their vehicles as you review their
requests.
- Inform guests of any promotions or products available with
thorough understanding of the full range of Jiffy Lube products and
services acquired through your training.
- Provide impartial recommendations or options that are tailored
specifically to guest's needs based on manufacturer recommendations
and technicians' findings.
- Communicate updates to the guest throughout the entire process
as well as any special circumstances that impact overall
satisfaction.
- Perform preventative maintenance such as oil and filter change,
refill fluid levels, and inspecting and replacing lights, wiper
blades, brakes, and tires.
- Promote customer loyalty by ensuring completion of quality
workmanship, reviewing services completed with guest, confirming
guest satisfaction, and encouraging return at recommended
intervals.
- Other duties as assigned by management. Requirements:
- Proven face-to-face customer service or sales experience.
- Ability to perform the responsibilities of the job.
- Able to stand for an extended period.
- Ability to bend, stoop, reach, crawl, and climb stairs.
- Ability to lift over 50 pounds.
- Comfortable working in an enclosed and/or semi-outdoor
environment.
- Authorized to work in the US without sponsorship.
Qualifications:
- Valid Driver's License preferred.
- Excellent customer service and communication skills.
- Keen listening and reasoning skills to capture guests' product
needs.
- Confident in overcoming objections and not afraid of
rejection.
- An energetic and positive attitude that is welcoming to
guests.
- Ability to work well in a team environment.
- Dedication to following safety policies and procedures.
- Willingness to undergo on the job training and a growth
mindset.
- Ability to work in a fast-paced environment while
multi-tasking. Benefits:
- Employer/Employee Funded Medical Plans, Prescription Drug
Coverage, and Telemedicine*
- Employer Funded Basic Life & Accidental Death
Dismemberment*
- Bonus structure for JLU Module completions within set
timeframes.
- Employee discount on parts and services
- Additional benefits available:
- Dental Plan and/or Vision Plan*
- Life & Accidental Death Dismemberment and/or Accident*
- Short-Term and Long-Term Disability*
- Critical Illness and/or Cancer and/or Hospital Indemnity*
- Flexible Spending Account (FSA) and/or Dependent Care FSA*
- Value Added Services: Employee Assistance Program, Will Prep,
Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state, or local laws.
Keywords: Premium Velocity Auto LLC, Roswell , AUTOMOTIVE CUSTOMER SERVICE ADVISOR, Hospitality & Tourism , Roswell, Georgia
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