Field Service Engineer
Company: Esaote North America, Inc.
Location: Atlanta
Posted on: October 18, 2024
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Job Description:
MRI Field Service Engineer (Atlanta)DescriptionCompany
DescriptionEsaote is one of the world's leading manufacturers of
medical diagnostic systems. It is a leader in the field of
Dedicated Magnetic Resonance Imaging and one of the main players in
Information Technology in healthcare. Ultrasound is its core
business, and since 2002 it has also entered the interventional
sector. Description:This position will provide service support
including installations, repair of equipment, and system
upgrades.This position covers the following states - Georgia,
Tennessee, Kentucky & Alabama. Ideal candidate will reside in the
greater Atlanta area. Overnight travel is required.The 1st 6 months
in this role will require are last 50% of travel.Essential
Functions: --- Repairs, calibrates, and maintains all customer
equipment within a designated area.--- Performs preventive
maintenance calls as required.--- Performs emergency service calls
compliance with Esaote North America time policy.--- Schedules
service calls with the customer. --- Maintains spare parts
inventory and Van stock inventory.--- Works with MRI system, DVM,
various hand tools, soldering iron and various electrical test
equipment to troubleshoot and complete work.--- Assists other FSE's
in performing work in other territories or countries as required by
management.--- Can troubleshoot most difficult problems encountered
without assistance.--- Establishes and maintains a high degree of
human relations with customers and fellow employees.--- Completes
all reports and paperwork required of the position.--- Responsible
for control of costs and expenses within territory.--- Handles
problem customer situations with only moderate intervention.---
Informs National MRI Service Manager of all situations.--- Manage
inventory of repair parts. --- Works with Technical Support when
assistance is required for field failure problems.--- Provides
possible solutions to problems to technical support.--- Provides
technical support to other FSEs.--- Notifies sales department when
customers are interested in purchasing Esaote
products.RequirementsEDUCATION: Associate degree or equivalent
Military experience in Electronic Technology Willing to travel
extensively. Must be proficient in the use of electrical test
equipment such as an oscilloscope, DVM and soldering iron. Minimum
two years' experience as FSE1 or equivalent.WORKING CONDITIONS: The
work is typically performed in a normal medical office/medical
centers/diagnostics environment on and off site with travel. The
noise level of the work environment is generally moderate. Hazards:
Possible injury in working with electrical equipment. Hazards
associated with driving a motor vehicle. Exposure to bodily fluids,
blood borne and airborne diseases. Must follow safety procedures.
Reasonable accommodation may be made to enable individuals with
disabilities to perform these essential functions.ORGANIZATIONAL
RELATIONSHIPS: Frequent interfaced with customers, Sales and
Marketing, Technical Support, Field Operations Manager, and the
call center. QUALITY SYSTEM INTERACTIONS: Must understand the
company's quality management system and how it relates to the job
function. Esaote Inc. quality management system is intended to
comply with applicable external quality standards as referenced in
the Esaote Quality Manual. Esaote North America is a federal
contractor. All employees of the company are required to be fully
vaccinated against COVID-19. Accommodations due to medical reason
or sincerely held religious belief will be granted where they do
not cause undue hardship to the company. Equal employment
opportunities are available to all individuals without regard to
race, sex, age, color, religion, national origin, citizenship
status or disability. Esaote North America recognizes and complies
with our obligation to provide reasonable accommodations to
disabled applicants or employees as long as those accommodations do
not impose an undue hardship on the Company.
PIdd9b3879681e-25660-35815187
Keywords: Esaote North America, Inc., Roswell , Field Service Engineer, IT / Software / Systems , Atlanta, Georgia
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