Solution Tech II

Company: https:/www.pcrecruiter.net/sitemap.xml
Location: Atlanta
Posted on: October 22, 2024

Job Description:

POSITION SUMMARY
The Solution Technician II will act as a subject matter expert responsible for providing in-house resolutions for all escalated Windows system needs. Under limited direction, the Solution Technician II will perform the following job duties:

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• Maintain exceptional customer service to all end users and internal staff.
  
• Respond to escalated incident requests within defined time frames.
  
• Generate and maintain exceptional documentation and knowledgebase articles.
  
• Coordinate knowledge sharing activities with other team members.
  
• Monitor the infrastructure for problems and proactively resolve those issues identified.
  
• Participate in projects with high operational, tactical, technical or business impact.
  
• Maintain Service Levels (SLAs) Adherence.
  
  PREFERRED KNOWLEDGE & EXPERIENCE
  
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  • Experience with TCP/IP networks and routing configuration.
    
  • Experience with Citrix / VMWare View.
    
  • Thin Client experience with Win IoT and/or Thin Linux.
    
  • Experience with TeamViewer or other screen sharing application.
    
  • Experience with Remedyforce.
    
  • Medical Imaging Software Experience (PACs/DiCOM).
    
  • A+, N+, MCSE or MCP Certifications.
    
  • Associates or bachelor's degree.
    
  • Dental Patient Management Systems (DentaPro, Dentrix, EagleSoft, PracticeWorks).
    
  • Experience with VMWare Administration.
    
  • Wireshark or other network troubleshooting product.
    
  • MS Excel Intermediate or better proficiency.
    
  • Call Center applications (e.g., ACD, Dialer).
    
  • Voice systems (SIP gateway configuration, SIP trunking).
    
  • WAN MPLS networks, SD-WAN networks, circuit provisioning.
    
  • Previous Healthcare support environment.
    
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